FAQs

Frequently Asked Questions (FAQs)

Welcome to the Infinity Buy FAQ page! We’ve compiled answers to some of the most common questions we receive. If you don’t find the information you’re looking for, feel free to contact us!

1. What products do you sell?

At Infinity Buy, we offer a wide range of products across multiple categories, including:

  • Home & Kitchen Essentials
  • Electronics & Gadgets
  • Fashion & Accessories
  • Beauty & Personal Care
  • Gifts & Novelties
  • And much more!

We carefully select each item for its quality, affordability, and reliability to ensure our customers receive the best.

2. How do I place an order?

Placing an order is simple! Just follow these steps:

  1. Browse our products and add your selections to the cart.
  2. Once you're ready, click on the cart icon and proceed to checkout.
  3. Provide your shipping and payment details.
  4. Review and confirm your order.

You will receive an order confirmation email with your order details.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • UPI (Unified Payments Interface)
  • Net Banking

Your payment is processed securely, and your information is protected.

4. How do I track my order?

Once your order is shipped, we will send you an email with your tracking number. You can use this tracking number to check the status of your shipment via the carrier’s website.

5. How long will it take to receive my order?

Shipping times vary depending on your location and the shipping method chosen. Generally:

  • Domestic orders: 5-7 business days
  • International orders: 7-21 business days

You will receive a shipping confirmation email with an estimated delivery date.

6. Do you offer free shipping?

Yes! We offer free standard shipping on select orders over a minimum purchase amount. Keep an eye out for promotions or check the shipping section at checkout for more details.

7. Can I change or cancel my order?

We strive to process orders quickly to ensure timely delivery. If you need to change or cancel your order, please contact our customer service team as soon as possible. We can assist with changes before the order is shipped.

8. Do you offer gift cards?

Yes, we offer gift cards! You can purchase a gift card from our website and use it towards any product available in our store.

9. What should I do if my order is damaged or defective?

We take great care to ensure our products arrive in perfect condition. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We’ll assist you in resolving the issue, either by issuing a replacement or a refund.

10. Do you offer returns or exchanges?

No, we do not offer returns on most products. 

11. How do I contact customer support?

Our customer support team is always here to help! You can contact us by:

  • Email: infinitybuy64@gmail.com
  • Phone: +91 7452997717
  • Live Chat: Available on our website during business hours (9 AM - 6 PM IST, Monday to Sunday)

We strive to respond to all inquiries within 24 hours.

12. Are your products authentic and of good quality?

Absolutely! At Infinity Buy, we take pride in offering only genuine, high-quality products. Each item is carefully sourced to ensure it meets our rigorous quality standards.

If you have any other questions, don’t hesitate to get in touch with us. We’re here to help!

Thank you for choosing Infinity Buy!